Windows Live OneCare Help

Unable to Complete Windows Live OneCare installation

The following error message may display on the screen, when you attempt to install Windows Live OneCare on your computer:

Urgent: Connect to the internet to finish installing OneCare – OneCare needs to connect to the internet to complete the installation

The following error message may display, when you select Complete Installation :

OneCare cannot complete the installation at this time because of a problem connecting to the service.

Cause of the Errors

These errors may occur due to one or both of the following conditions:

• loadTOCNode(1, 'cause'); Existence of damaged Windows System Files on the system.
• Connectivity issues due to third-party security software such as firewalls, Internet accelerator software, and proxy servers.

Resolution Steps

Step 1: Uninstall all third-party internet security programs and firewalls from the system.

1. Open Control Panel and select the Add or Remove Programs link, or open Start menu, select Run, type appwiz.cpl , and then press Enter.
2. In the Currently installed programs list, search for third-party firewalls other security programs, including parental control programs.
3. Select the program and then select the Change/Remove or Remove button.
4. Reboot your system and then start the Windows Live OneCare installation again.

Step 2: Repair the cryptographic service files.

1. If you are on Windows XP or Windows Vista computer, open the following Website and download theFixCompleteInst.exe tool.
   
   http://download.microsoft.com/download/7/1/2/712dfabb-06ed-456d-81c0-9219940838e1/FixCompleteInst.exe
   
2. Run this tool to fix the cryptographic service files.
   
   Note : In an enterprise environment—office premises where computer is behind a firewall and/or a proxy server—you must try to perform this step outside this environment.

Step 2: Reset Internet Explorer as your default Web browser.  

On Windows XP:

1. Open Control Panel, select Network and Internet Connections, and then select Internet Options.
2. On the Programs tab, in the Default web browser section, click the Make default button.
3. Select the Tell me if Internet Explorer is not the default web browser check box.
4. Click OK to apply your changes and exit the dialog box.

On Windows Vista:

1. Open Start menu, and then in the Start Search box, type Internet.
2. Select Internet Option listed under Programs.
3. On the Programs tab, in the Default web browser section, click the Make default button.
4. Select the Tell me if Internet Explorer is not the default web browser check box.
5. Click OK to apply your changes and exit the dialog box.

Step 3: Disable Proxy Settings.

On Windows XP:

1. Open Control Panel, select Network and Internet Connections, and then select Internet Options.
2. On the Connections tab, in the Local Area Network (LAN) settings section, click the LAN settings button.
3. Select the Automatically detect settings check box and clear all other check boxes.
4. Click OK to apply your changes and exit the dialog box.

On Windows Vista:

1. Open Start menu, and then in the Start Search box, type Internet.
2. Select Internet Option listed under Programs.
3. On the Connections tab, in the Local Area Network (LAN) settings section, click the LAN settings button.
4. Select the Automatically detect settings check box and clear all other check boxes.
5. Click OK to apply your changes and exit the dialog box.

Step 4: Ensure that your system date and time is correct.

1. Point to the time displayed in the extreme bottom-right corner of the screen and then check the bubble displayed to ensure that date and time are correctly set.
2. If they are incorrect, double-click on time to display the Date and Time Properties dialog box.
3. Here, change the settings to display the correct date and time.

Step 5: Repair Microsoft .NET Framework 2.0 installation on your Windows XP computer .

1. Open Control Panel and select the Add or Remove Programs link, or open Start menu, select Run, type appwiz.cpl , and then press Enter.
2. In the Currently installed programs list, search for Microsoft .NET Framework 2.0.
3. Select it and then click the Change/Remove button.
4. Next, follow the screen instructions to repair the installation.

After you perform all of the above steps, run the installation of Windows Live OneCare on your system again.