How to Submit Suspected Spyware and Virus to Microsoft
To compress and archive virus or spyware files and submit them to Microsoft, perform the steps listed below:
- Open Windows Explorer, right-click in a blank area on an open folder, select New, and then select the Compressed (zipped) Folder command.
- Type the name for your zip folder and then press Enter.
- If you are submitting virus file(s) provide the name as fp-virus.zip.
- If you are submitting spyware file(s) provide the name as fn-spyware.zip.
- Navigate to the location where the suspected virus or spyware files are located, and then drag them to the fp-virus.zip or fn-spyware.zip folder.
- Next, double-click on the folder to open it, open File menu, and then select Add a Password.
- Type infected in the Password box that is displayed.
- Type infected in the Confirm Password box.
- Open your e-mail program.
- Compose a new e-mail, in the To line type the following e-mail address:
- For virus files, type the e-mail address as: onecare@submit.microsoft.com .
- For spyware files, type the e-mail address as: windefend@submit.microsoft.com
- Type the subject:
- For virus files type the subject as False Positive: Virus.
- For spyware files type the subject as False Negative: Spyware
- In the message body, include the following details:
- Why do you think that the file(s) are not virus/spyware infected?
- Results of any other application and the name of the application you used to ensure that the file(s) are not infected.
- Information about the source from where you downloaded the file.
- Finally, attach the fp-virus.zip/fn-spyware.zip file to your message and send the e-mail to Microsoft.
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