Microsoft Office 2007 Help

Office 2007 Setup Fails to Start Again After Earlier Installation was Interrupted

The error message given below maybe displayed on your screen, if an earlier attempt to install Office 2007 on the computer failed to complete and the Setup program was unable to rollback the 2007 Office installation.

2007 Microsoft Office name_of_suite encountered an error during setup.

Cause of the Error

This error is displayed, when the file Rgstrtn.lck is not removed from the computer. This is the reason why, when you attempt to start the installation of the same Office 2007 suite or programs again, the Setup program detects the Rgstrtn.lck file and stops the installation.

Resolution Steps

To resolve this error, according to your operating system, perform the steps listed below.

Warning : If you installed another Microsoft program after the error message is displayed, you will have to first, uninstall this program before proceeding with the steps listed here.

1. On Windows XP, open Start menu, select Run, type cmd, and select the OK button to display the Command Prompt window.
   
   On Windows Vista, open Start menu, type cmd in the Start Search box.
   
2. At Command Prompt, type the following commands to and press Enter to execute them.
   
   %allusersprofile%\Application Data\Microsoft Help
   attrib -h rgstrtn.lck
   del rgstrtn.lck
   exit

These commands enable you to change to the Microsoft Help directory, change the attributes of the Rgstrtn.lck file and then delete it.

After the Rgstrtn.lck file is deleted, you can again attempt to install the Office 2007 suite or program that you tried to install earlier.